Information for customers regarding

COVID-19

Our Customers and people are our priority

At Clarendon, our priority is the wellbeing of our customers, our team and contractors, so we are following the advice of the Australian Government and World Health Organisation for minimising the spread of the COVID-19 virus. We are in regular contact with our supply chain partners, with particular attention placed on products manufactured offshore. 

At this stage, we don’t foresee any immediate risks of products not being available, although the situation is continuously evolving as countries implement their own control measures to slow the spread of the virus. Like you, and all our customers, our team is made of up working parents and families just trying to navigate the new normal. Over the next months, we’ll still be working very hard and are committed to ensuring all goes as smoothly as possible, so that you can soon enjoy your new home. 

Our Updates

Clarendon Homes COVID-19 Update 3 April 2020

We appreciate that this is a very difficult time and we trust that your family, friends and loved ones are healthy and not impacted by COVID-19.

 

Trust and Certainty
In one of the most uncertain times in Australia’s history, we find that ‘home’ is more important than ever. The only thing potentially more important? The trust you put in the company who will build yours during this time. For over 40 years, the Clarendon Group has earned that trust in both good financial times and the not so good, building over 30,000
homes for Australian families.

Peter Campbell, the sole owner of Clarendon Homes has built one of the most well-managed financially secure home building companies in Australia from the ground up. He has led the company through recessions, global financial crises and the ever-changing property market. Peter Campbell knows the business of ‘home’ and in an uncertain time there is one thing that is certain, Clarendon is here now and will be here long into the future building homes for the families we love to build for.

 

Display Homes & Sales Offices 

Our Sales Offices are open, however we will be limiting numbers to make sure we comply with social distancing.

  • Our Display Homes may be viewed by appointment only.
  • Our Sales Consultants can book your appointment, please call 13 63 93.
  • Our priority is everyone’s safety, so you must complete a Health Disclosure Form at every appointment.
  • Our business is adhering to strict hygiene and cleaning protocols and social distancing guidelines.
  • Our ability to provide walk in appointments is possible, subject to availability.
  • In order to adhere to 1 per 4m2 (or social distancing) we ask that you please limit the size of your group to a maximum of 5 people.

 

Clarendon’s Lifestyle Studio
Tours will be by appointment only with a maximum of 2 people per group to observe safe social distancing guidelines. Our Lifestyle Studio is adhering to strict hygiene and cleaning protocols.
Ring 8850 9111 to make an appointment.

 

Working from Home
We’re business as usual! Our team is made up of working parents and families (just like yourself) and we are now all working from home, except our Sales Consultants, Lifestyle Studio Consultants and our Site Managers. Our focus is on minimal disruption to our customers. One change you may see is that our phone numbers will have ‘no caller ID’. If we miss your call, please leave a voicemail. We will return it as soon as we can. In the background of calls, you may even hear a little voice or a little puppy and with that, we appreciate your support.

 

The Impact on Building
There has been no shutdown of the building and construction industry following the meeting of the National Cabinet on COVID-19 (which comprises the PM, State Premiers and Territory Chief Ministers).
We are working closely with the HIA and government in regard to meeting national work, health and safety requirements and the current COVID-19 health and safety obligations.

 

Product Availability
We have been in regular contact with our supply chain partners since news of COVID-19 first broke, with particular attention placed on products that are manufactured offshore. At this stage, we don’t foresee immediate risks of products not being available, although the situation is one that is continuously evolving as countries implement their own control measures to slow the spread of the virus.

 

Keeping You Updated
Rest assured that over the next few weeks and months, we will provide regular updates on our website, social channels, via email, SMS and through our team as the situation evolves.

 

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