Since 1978, we have been building homes that Australian families love coming home to. Each home is designed and built with experience, quality, and care. That’s why we offer our Lifetime Structural Guarantee, because we know every home we build is made to last, so you can love coming home for a lifetime.
Our Lifetime Structural Guarantee is in addition to your rights and remedies under the Australian Consumer Law and applicable home building legislation, including the statutory two-year warranty for all defects and the six-year warranty for major defects. It applies to the original owner named on the Building Contract and is not transferable to subsequent owners.
This guarantee protects the structural elements of your home that are essential to its stability and integrity, including the frame, roof trusses, concrete slab, piers, and footings. It covers major failure or damage to these structural elements caused by defective design or construction including:
If a major structural failure occurs in any of the structural elements due to defective design or construction as outlined below, we will rectify the issue at no cost to you:
Our Lifetime Structural Guarantee provides long-term protection for your home, but some exclusions do apply. We strongly recommend you obtain building insurance for added protection.
Our Lifetime Structural Guarantee does not cover:
As building standards and materials change, Clarendon Homes reserves the right to modify or amend these terms and conditions at any time. Please refer to [insert web page] for the current terms and conditions.
To support your claim, you will need to provide:
You must report the potential structural failure within 12 months of becoming aware of the problem.
Once we receive the above information, we will investigate your claim. If it is determined that a major structural failure has occurred, as set out in this document, we will rectify the issue at no cost to you.
Please note, some investigations may require a monitoring period of 12 to 18 months.
We're here to help. Contact our Customer Care team by emailing [email protected] or calling 02 8850 9950.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Lifetime Structural Guarantee is provided by:
Clarendon Homes (NSW) Pty Limited (ABN 18 003 892 706)
Ground Floor, 21 Solent Circuit, Norwest NSW 2153
[email protected] | 02 8850 9950
Builder Licence 2298C