Lifetime structural guarantee
Building a home is one of the most important decisions you’ll make in your lifetime and when you build with Clarendon Homes, you’ll have peace of mind that your home has been built to the highest quality. We’re so confident in our quality assurance that our homes are backed by a Lifetime Structural Guarantee.*
Your Clarendon home was built to last and we’re guaranteeing the structural integrity of your home for the lifetime of your occupancy. In the end, our homes are your homes, so throughout the entire process from start to finish, quality is our number one priority. We build homes with heart and at Clarendon Homes, we think that makes all the difference.
What's covered?
Our Lifetime Structural Guarantee is in addition to your rights and remedies under the Australian Consumer Law and applicable home building legislation, including the statutory twelve month warranty for all defects and the six-year warranty for major defects. It applies to the original owner named on the Building Contract and is not transferable to subsequent owners.
This guarantee protects the structural elements of your home that are essential to its stability and integrity, including the frame, roof trusses, concrete slab, piers, and footings. It covers major failure or damage to these structural elements caused by defective design or construction including →
- When a defect makes all or part of the home unsuitable for use
- When a defect causes physical damage to the home
- When the home poses a risk of physical damage or collapse
If a major structural failure occurs in any of the structural elements due to defective design or construction as outlined below, we will rectify the issue at no cost to you →
- Foundation Systems – Structural failure classified as ‘Damage Category 1’ or higher, including AS2870, under the QBCC and all relevant Australian Standards.
- Wall & Roof Framing – Structural failure of timber or steel framing, as defined under the QBCC and all relevant Australian Standards, including AS1684.
- Load-Bearing Brickwork – Structural failure, as defined under the QBCC and all relevant Australian Standards, including AS4773.
What's not covered?
Our Lifetime Structural Guarantee provides long-term protection for your home, but some exclusions do apply. We strongly recommend you obtain building insurance for added protection.
Our Lifetime Structural Guarantee does not cover →
- Structural Modifications – Structural failure or damage due to renovations, extensions, or structural changes made to the home after handover. Also, building works or repairs by unqualified or unauthorised personnel will not be covered by our Lifetime Structural Guarantee
- Environmental Factors – Structural failure or damage caused by natural events, including weather, storms, rain, fire, floods, earthquakes, or high winds. These events may cause damage to your roof, windows, and other parts of your home, and is not covered under our guarantee. In such cases, you should contact your insurance company to arrange repairs
- Natural Causes & Poor Site Drainage – Structural failure or damage to the footing system caused by abnormal site conditions or changes to site conditions, including poorly designed landscaping or drainage systems
- Pest & Termite Damage – Structural failure or damage caused by pests or termites is not covered under our Lifetime Structural Guarantee. Repairs for pest or termite damage should be arranged through your insurance company. We strongly recommend annual termite inspections and pest control to help prevent issues
- Poor Site Maintenance – Structural failure or damage caused by neglect, misuse or lack of reasonable maintenance of your home such as regular termite inspections, the effect of poor drainage, tree roots affecting foundations, or plumbing leaks
- General Wear & Tear – Everyday aging of your home including minor settlement cracks, material shrinkage, or general wear and tear is not covered by our guarantee
- Failure to Follow Maintenance Guidelines – Structural failure or damage caused by not maintaining your home in line with the guidance provided in your Handover Pack, including the CSIRO guide for Foundation Maintenance and Footing Performance
How to make a claim
To lodge a claim under your Lifetime Structural Guarantee, please provide our Warranty team with →
- Your name and home address
- Proof of ownership (e.g. rates notice)
- A copy of your Lifetime Structural Guarantee document provided at handover
- Details of the claimed structural failure, including an independent building inspection report (claims must be made within 12 months of the problem becoming evident)
Once this information is received, our Warranty team will investigate your claim. If it is determined that a major structural failure has occurred (as defined by the Terms & Conditions), we will rectify the issue at no cost to you. Please note, some investigations may require monitoring over 12 to 18 months.
Contact us
[email protected] | 07 3387 1300
Quality homes every time
Learn more about our lifetime structural guarantee
At Clarendon, we care about the craftsmanship of our homes and the service we provide, because we want you to experience a new level of living. Our Lifetime Structural Guarantee* is Clarendon’s belief in the quality of the homes we build, and your assurance that you are building with a leader in the industry.
